Terms of Service

Last updated: June 2026

1. Service Description

MachiCart provides a scheduled personal shopping and delivery service for Costco products in Fukuoka, Japan. We purchase products on your behalf using our own Costco membership and deliver them to your specified address.

2. Eligibility

You must be 18 years or older and located within our delivery area (Fukuoka city) to use our service.

3. Orders & Payment

All prices shown in the app include our service markup. Payment is processed at the time of order via Stripe. Orders require a minimum basket size of ¥6,000.

4. Delivery

Deliveries are made during the selected time slot. We aim for on-time delivery but cannot guarantee exact times due to traffic or weather conditions. Delivery fees are zone-based (¥800–¥1,800).

5. Out-of-Stock Items

If an ordered item is out of stock at Costco, you will be automatically refunded for that item. We do not substitute items without your consent.

6. Refunds & Cancellations

Orders may be cancelled up to 2 hours before the delivery slot begins for a full refund. After that, cancellation is not possible as shopping may have already begun. Damaged items will be refunded upon reporting within 24 hours of delivery.

7. Limitation of Liability

MachiCart is a personal shopping service, not a retailer. We are not responsible for product quality, recalls, or manufacturer defects. Our liability is limited to the amount paid for the affected items.

8. Account Termination

We reserve the right to suspend or terminate accounts that abuse the service, engage in fraudulent activity, or violate these terms.

9. Changes to Terms

We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the new terms.

10. Contact

Questions about these terms? Contact us at: metavisionlab@gmail.com